At Imports Ae, we strive for your complete satisfaction. You may return most items within 30 days of delivery, provided they are unused, in original packaging, and with tags intact. To initiate a return, contact our team at support@importsae.com or +971563723959 for a Return Authorization (RA) number. Returns without an RA number may not be accepted.
Exceptions: Perishable, custom-made, or intimate items cannot be returned. Refunds are processed within 7–10 business days after we receive the item. Exchanges require placing a new order. For damaged/defective items, email photos to support@importsae.com for assistance. Customers are responsible for return shipping costs unless the item is faulty.